Frequently asked questions.

If you still have questions - Contact Us

How long to get access to the resources after getting Membership?

Once you bought our Premium or Lifetime Membership in less than 24 HOURS you will access to the files. We will send you an invitation to access to our private shared folder via Google Drive. We will notify you when you can access to the files by email. Once we notify you Just click on the top of the header "Premium Membership" and if you are logged in you will access to the membership. You will be able to download the files once you received the notification in your email that "Asylab" wants to share a folder with you. We do it this way for the security of our files. NOTE IMPORTANT: WE WILL SEND THE INVITATION TO THE EMAIL WITH THE ONE YOU BOUGHT THE MEMBERSHIP - EMAIL THAT YOU CREATED THE ACCOUNT ON ASYLAB. MAKE SURE YOU CAN ACCESS TO YOUR GOOGLE DRIVE WITH YOUR EMAIL BEFORE PURCHASE IT. IF YOU HAVE GMAIL ACCOUNT YOU WILL HAVE NO PROBLEM. IF YOU HAVE MORE QUESTIONS PLEASE LET US KNOW.



Can I cancel my Membership?

Yes, If you want to cancel your Membership, you need to contact us so we can cancel it. NOTE: if you want to cancel your membership you won't get refund of your money.



How good are your resources?

We only create TOP quality products with perfect attention to detail to ensure that every items we offer it can really be useful in your daily activities. We don't create low quality resources so you don't have to worry.



What format files do you support?

We currently only support Adobe Photoshop. All our files are in .PSD format. In the future we may support Sketch.



Do you make refund?

No. We don't make refunds. Make sure that you really want to purchase the membership. If you are not sure. we prefer that you don't purchase our membership.



Chance to Obtain Lifetime Access?

Yes, every year we select one winner between all customers only that purchase our Premium Membership during the year. The winner will be announced on our Facebook | Twitter at the day: 02.04.2020



License of the Membership?

Rights
If you bought any of our Membership you are permitted to use our resources in any number of personal and commercial projects for yourself or a client you are working for. You may modify the resources according to your requirements and include them into works such as websites, applications, printed materials and others. (EXTENDED LICENSE) ​ Prohibitions
You do NOT have the rights to resell, sublicense or redistribute (even for free) the files on its own or as a separate attachment from any of your work. ​​ FOR PURCHASING INDIVIDUAL PRODUCTS: STANDARD LICENSE ​ Unlimited web views. Use the asset in email marketing, mobile advertising, social media, or a broadcast program. Cannot use assets prominently in merchandise or products for resale. Unlimited web views. EXTENDED LICENSE Unlimited web views. Use the asset in email marketing, mobile advertising, social media, or a broadcast program. You can use it in merchandise or products for resale. ​ Prohibitions You do NOT have the rights to resell, sublicense or redistribute (even for free) the files on its own or as a separate attachment from any of your work. If you have any questions about the License, feel free to contact us.



What types of payment do you accept?

We accept as payment method Credit/Debit Cards and PayPal.



Is secure your website to buy your membership?

Yes, your connection to our website is 100% secure so you don't need to worry about it.



How often do you release new products?

We try to release at least 1 product each month. It depends on how big is the product. for example in 1 product can contain 20 different mockups.